New Customer Handbook
Welcome to the family!
We are a privately owned, second generation-run food processing company sustainably producing the highest quality California tomato and Pacific Northwest fruit products. All of our products are made in the USA at our three processing facilities located in California and Washinton State. There aren’t many companies doing what we do, in the way we do it, so we take pride in the personalized way we serve our customers.
Our values
- Producing high quality food products, adhering to the strictest quality standards
- Providing thoughtful and personalized customer service
- Offering competitive prices
Customers we serve
- Foodservice - from Independent to Chain Operators
- Retail and Private Label Customers
- Industrial Manufacturers
- International Customers
How to submit a Purchase Order (PO)
Thank you for purchasing our products! Now that you are an approved customer, it’s time to submit your first Purchase Order (PO). Please reference the details below so we can ensure your products arrive on-time to the right destination
at the right quantity and price.
Getting Started
- All required information must be entered correctly on the Purchase Order
- If any required information is missing from your PO, your order might be delayed
- A request for stocking your product at a forward warehouse location will require special coordination with your region’s sales manager
Purchase Order Requirements
Information Needed
Description
Ship To
Ship From
Name of the NJFC plant or 3rd-party warehouse, Forward Distribution Center (FDC), from where the order will ship.
Ship Date
The date the order is to leave the Ship From location and is subject to minimum order lead times.
Delivery Date
The Delivery Date is the date the customer is requesting to receive the order.
Shipping Method
“Cross Dock,” “Rail Car,” “Truck,” “Intermodal,” or other specified transportation mode.
Rail Car Orders:
NWP: Open – Any Cars
SBF: Closed – Only UP Cars
TTK: Restricted (UP or BNSF, but BNSF results in additional penalty and fees)
If NJFC or the customer is furnishing the Rail Car, the PO must provide:
- “Ship To” Address
- Railroad
- Routing
- Who is Accepting Billing?
New rail car orders (No rail shipments in past year) require information verification on the PO.
Customers who order or waybill their own railcars take liability ownership for product damage when the railcar leaves an NJFC owned rail area. Any damage or delay claims would be handled directly with customer’s chosen Railroad providing service. NJFC Transportation can answer any questions. Email: transportation@njfco.com
- Full 10-digit NJFC product number
- Product Description
- Unit (Case, Drum, Bin).
- Unit Quantity. By ordering full pallet quantities from NJFC plants (Northwest Packing, San Benito Foods and TomaTek), the customer avoids the Case Picking fee for less than full pallet quantities, per SKU.
- Visit our Assessorial and Standard Fees webpage for standard charges for assessorial services.
- Unit Price
- Per Unit Allowance rate if applicable
- Item notes if special handling or other specification requirements. For example, government agencies may require current year crop.
- If Grade and Stamped is required, the PO MUST state for the ITEM. NJFC will not be responsible for expenses/penalties incurred if customer PO does not specify this need.
- If Certificate of Analysis (COA) is required, please note on the PO.
Rush Orders & Confirmations
Rush orders are an exception to our minimum order lead times and require a “Rush Fee” added to the PO as an agreed upon surcharge noted on our Assessorial and Standard Fees webpage. Rush orders are processed and approved by NJFC only.
Orders will be confirmed within 2 business days of a PO being submitted that is 100% correct and completely aligned in meeting all of our Purchase Order Requirements. We want to ensure we can process and service your POs in a mutually compliant state, so we ask that you verify all of the components of your PO to ensure each Purchase Order meets NJFC requirements upon submission.
The revised PO is the only document NJFC will accept to cancel the original PO and must include any fees. Please refer to our Assessorial and Standard Fees webpage.
Order Revisions & Cancellations
All order revisions regardless of reason require a revised Purchase Order. PO revisions must be submitted within one business day (Monday – Friday) of order being confirmed and release number issued. Order changes that come after one business day will need to be cancelled and a new PO submitted. Lead times and confirmations will be based on the newly created PO.
NJFC cannot accept a revised Purchase Order (of the original PO) after the release number is issued. If a customer must make a change, please contact NJFC promptly for available options. Approved PO revisions may change the ship date and become subject to fees that will need to be included on the revised PO. Orders that have already been picked and/or staged for shipment, will incur an “Order Cancellation Fee” and the revised PO will need to include all applicable fees. Please see our Additional Services and Standard Fees schedule for more information.
Cancelling an order will require a revised Purchase Order to be submitted. Order Changes/Line Cancellations where orders have already been picked or staged will be subject to order cancellation fees.
Customer Service
| Western U.S. & Canada | Team | Phone | Office Hours | |
|---|---|---|---|---|
| Western U.S. & Canada | ||||
| Region Mgr. | Peter Tenny | +123-456-7890 | petert@njfco.com | 7 AM - 4 PM PT |
| CS Rep. (U.S.) | Alishia Harvey | N/A | alishias@njfco.com | 7 AM - 4 PM PT |
| CS Rep. (Canada) | Phaedra Pattison | N/A | phaedrap@njfco.com | 6 AM - 3 PM PT |
| Southeast | Team | Phone | Office Hours | |
| Southeast | ||||
| Region Mgr. | Chris Casey | N/A | christophercasey @njfco.com | 7 AM - 4 PM ET |
| CS Rep. | Amber Jerome | N/A | amber j@njfco.com | 7 AM - 4 PM PT |
| Central U.S. & Canada | Team | Phone | Office Hours | |
| Central U.S. & Canada | ||||
| Region Mgr. | Bernie Cook | N/A | bcook@njfco.com | 7 AM - 4 PM CT |
| CS Rep. (U.S.) | Veronica Perez | N/A | veronicap@njfco.com | 7 AM - 4 PM PT |
| CS Rep. (Canada) | Phaedra Pattison | N/A | phaedrap@njfco.com | 6 AM - 3 PM PT |
| Eastern | Team | Phone | Office Hours | |
| Eastern | ||||
| Region Mgr. | Mark Mahoney | N/A | markm@njfco.com | 7 AM - 4 PM ET |
| CS Rep. | Phaedra Pattison | N/A | phaedrap@njfco.com | 6 AM - 3 PM PT |
Contact Us
Our Customer Service team is located at our Corporate Office in Vancouver, WA, U.S.A.
We look forward to assisting you Monday-Friday, 7:30am-4:30pm PT!
NJFC Customer Service
360-696-4356 / ext. 1149
Toll Free: 800-543-4356
cs@njfco.com
FAQs
Our third party, Seafax, reviews all US/Canadian customer credit applications.
Once you are ready to submit your application online by clicking here, please make sure to fill out the application in its entirety and provide three trade references with the equivalent credit amount you are requesting.
Please note, the credit application process typically takes 5-7 business days.
For International Credit Applications, please reach out to your Sales Representative or email Accounts Receivable at AcctRec@njfco.com.
Please
contact Accounts Receivable at AcctRec@njfco.com
for any questions and/or concerns about your account.
Accepted payment forms include Check, ACH & Wire.
Please make Checks payable to The Neil Jones Food Company.
Lockbox Address for US Dollar Check Payments:
The Neil Jones Food Co.
PO Box 842476
Dallas, TX 75284-2476
Overnight Payment, Canadian Dollar Check Payments & Corporate Office Mailing Address:
The Neil Jones Food Company
1701 W 16th ST
Vancouver, WA 98660
For ACH & Wire Instructions, please email our Accounts Receivable Team at AcctRec@njfco.com.
Send all remittance info to ACH Payment Notification at ACH@njfco.com.
If you have questions about your account, please email our Accounts Receivable department at AcctRec@njfco.com. For all other questions, including Purchase Order or delivery questions, please contact our Customer Service team at CS@njfco.com and we’ll do our best to assist you!
