Assessorial & Standard Fees
Assessorial & Standard Fees
Sometimes our customers need additional assistance with their delivery. Please see the following services and their associated fees.
Please note: Policies and rates are valid as of April 1, 2024, and subject to change. Please contact your Region Manager or Customer Service Representative for more information.
| Services | Pricing | Per | Application (including but not limited to) |
|---|---|---|---|
| Services | |||
| Case Picking (Plants Only) | $0.50 | Per Case | Less than full pallet quantities per SKU ordered (56 cans - 60 pouches). |
| Restocking Returns Fee | $3.25 $30.00 $130.00 |
Per Case Per Drum Per Bin |
Product being returned with RMA (pre-approved). |
| FDC Second/Extra Copy BOL | $14.00 | Per Copy | Each additional copy will be charged - only applies to FDC BOL’s. |
| Order Cancellation Fee | $0.55 | Per Case | Order cancelled after staged for shipping at our FDC/Plant. |
| Cross Dock Cancellation | $0.80 | Per Case | Cross Dock orders cancelled after shipment (pre-approved). |
| Load Rework | $300.00 | Per Request | Customer carrier requests reload due to improper equipment. |
| Miscellaneous Labor | $75.00 | Per Hour - 1 hour minimum |
Special Shipment requirements not listed elsewhere in this document. |
| Rush Fee | $125.00 | Per Order | Orders requested for shipment less than minimum lead times. |
| Overtime | $150.00 | Per Hour - 1 hour minimum |
Orders that require an FDC or Plant to stay open past normal hours. |
| Slip Sheeted Load | $75.00 | Per Order | Product floor loaded without pallets. |
Minimum Order Lead Times
| Truck or Intermodal, all locations | 5 working days |
| Rail Shipping, all plants | 10 working days (special order railcars may take longer) |
Purchase Orders (POs) will be confirmed, and a release number will be issued within two days of receipt. If NJFC is unable to confirm within two days, we’ll let you know. If a revised PO is required, the lead time begins upon receipt of the corrected PO. POs with demand dates sooner than our Minimum Order Lead Time may be subject to applicable Rush/OT Fees. (See Purchase Order Policy or our New Customer Handbook for PO requirements.).
NJFC Pallet Exchange Policy
All US-based Forward Distribution Centers do not require pallet exchange. All US-based, plant direct sales are on a pallet exchange basis and require that your carrier has pallets, Com-Check, T-Check, or we must have received a revised Purchase Order at the time of pick-up*.
Pallets may not be returned at a later date for credit. The pallets that are being exchanged must meet a minimum of GMA #1 pallet specifications and be in good condition. We reserve the right to reject pallets that do not meet our criteria.
All Canadian warehouses ship on CHEP pallets. The Neil Jones Food Company will not be responsible for any freight or detention charges related to failure to comply with this policy.
*Customers that do not honor pallet charges on revised POs will be required to pay at time of pick up if pallets are not exchanged. Product will not be released to the carrier until this condition is met.
We are thrilled you’ve chosen to order our products! Now that you are an approved customer, it’s time to submit your first Purchase Order (PO). Please reference the details below so we can ensure your products arrive on-time to the right destination at the right quantity and price.
Pallet Pricing
| All US Plant Facilities | $13.75 per pallet (TomaTek, San Benito Foods, Northwest Packing) |
| Canadian Warehouses | $35.00 CAD per pallet (applies if customer does not have CHEP account) |
| Heat Treated | $20.00 per pallet |
| Cannery Boards | $25.00 per pallet |
Contact Us
Our Customer Service team is located at our Corporate Office in Vancouver, WA, U.S.A.
We look forward to assisting you Monday-Friday, 7:30am-4:30pm PT!
NJFC Customer Service
360-696-4356 / ext. 1149
Toll Free: 800-543-4356
cs@njfco.com
